Shipping policy

At GetThatSmile, we aim to deliver your order as quickly and efficiently as possible. Below you will find detailed information about our shipping process.

1. Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders placed on weekends or public holidays will be processed on the next business day

  • Once your order has been shipped, you will receive a confirmation email with tracking information (if available)

2. Shipping Destinations

We currently ship worldwide, unless stated otherwise at checkout.

3. Estimated Delivery Times

Delivery times may vary depending on your location:

  • United Kingdom: 5–8 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Please note that delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on your location and selected shipping method.

5. Tracking

Most orders include tracking. If tracking is available, it will be sent to you via email once your order is shipped.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

7. Delayed or Lost Packages

GetThatSmile is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.

If your package appears to be lost, please contact us at support@getthatsmile.com, and we will assist you where possible.

8. Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
GetThatSmile is not responsible for orders shipped to incorrectly provided addresses.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage so we can assist you.

10. Contact Us

If you have any questions about our shipping policy, please contact us at:

📧 support@getthatsmile.com